Complaints made more clear and fair

Complaints made more clear and fair

Changes to the Care Inspectorate’s Complaints Procedure have made the process clearer and fairer for both complainants and service providers. The new complaints procedure was introduced on 8 October and…

Joint Adult Inspection Update

Joint adult inspection update

The Care Inspectorate is developing a new inspection model for services for adults, with an initial focus on older people. This builds on the learning from the pilots for multi-agency joint…

Frank Clark

Chair chooses new path

After helping to guide the organisation through an extraordinary period of change over the past six years, Professor Frank Clark CBE is to step down as Chair of the Care…