Dealing with complaints

In addition to carrying out 7,484 care service inspections between 1 April 2011 and 31 March 2012, the Care Inspectorate also investigated 1,587 complaints, which resulted in a range of actions, from rejecting the complaint to taking…

Heather Edwards

Our Heather gets creative

Heather Edwards is settling into her new post as Dementia Nurse Consultant with the Care Inspectorate. Heather, who took up the 18-month secondment in January, from her regular role as team leader for the Angus Dementia Liaison…

dementia

Dementia – The Dutch Experience

It’s interesting to see how different countries look after people with dementia. Saartje Drijver is a Care Inspector in Musselburgh, whose mother is being looked after in a Christian-based nursing home in Wageningen, near Utrecht…