Teenage boy and Social worker in hostel office.

Involving one and all

The Care Inspectorate has now launched its Involving People Plan and Charter 2012-2015. The Involvement Charter outlines ten standards for involving service users and their carers. It is a reminder…

Complaints made more clear and fair

Complaints made more clear and fair

Changes to the Care Inspectorate’s Complaints Procedure have made the process clearer and fairer for both complainants and service providers. The new complaints procedure was introduced on 8 October and…

Frank Clark

Chair chooses new path

After helping to guide the organisation through an extraordinary period of change over the past six years, Professor Frank Clark CBE is to step down as Chair of the Care…