Complaints Case Study

Unsafe Practice

A sleeping child was left in a car, with potentially disastrous consequences. When a parent places a child in the care of a childminder, there is an absolute trust that their child will be safe and not…

treatwithcare

Treat with care

An investigation that showed the importance of proper staff training. Fewer tasks carry more responsibility than the moving and transferring of frail elderly service users. This case study examines a situation where care home staff were not adequately…

Clock

Action when time is of the essence

Many people depend upon care which is delivered to them at their homes. The providers of such care need to ensure that it is reliable and delivered at the expected…