Complaints Case Study

Complaints increase

More people than ever before are aware of their rights when it comes to complaining about care services – that’s the finding of the Care Inspectorate after a study of complaints dating…

Lack of care and staff is exposed by inspectors

Home warned after residents found unwashed and left in bed all day. By far the highest number of complaints about services received by the Care Inspectorate concern staff related issues. These range from complaints about staff…

Unsafe Practice

A sleeping child was left in a car, with potentially disastrous consequences. When a parent places a child in the care of a childminder, there is an absolute trust that their child will be safe and not…