Complaints Case Study

Key to success

Care Inspectorate praised for listening to and resolving a complaint made by a service user let down by an assisted accommodation facility. Although a complaint can be seen as a strong criticism of the standard of…

Complaints increase

More people than ever before are aware of their rights when it comes to complaining about care services – that’s the finding of the Care Inspectorate after a study of complaints dating…

Lack of care and staff is exposed by inspectors

Home warned after residents found unwashed and left in bed all day. By far the highest number of complaints about services received by the Care Inspectorate concern staff related issues. These range from complaints about staff…