Complaints Case Study

Complaint to improvement

The Care Inspectorate’s investigations of complaints often lead to improvements for individual people, but it has to be recognised that not all aspects of complaints are upheld. It is important that complaints are investigated rigorously and…

Home’s cash card failure

Providers of care homes have a duty to ensure that vulnerable residents’ money and valuables are kept safe and secure. This case study shows where the provider failed badly in this duty of care. As…

Key to success

Care Inspectorate praised for listening to and resolving a complaint made by a service user let down by an assisted accommodation facility. Although a complaint can be seen as a strong criticism of the standard of…