Complaints Case Study

Checking care

Dealing with the challenges of multiple complaints within a short space of time can reduce the risk levels When the Care Inspectorate receives complaints, it must consider a range of criteria in deciding how best to respond….

The value of complaints

People often view ‘complaints’ in a negative light, but they play an important role in reassuring people that their loved ones are receiving the right quality of care. In an interesting case recently, a…

Always ask the question

If all aspects of a complaint aren’t upheld, that doesn’t mean changes won’t be made. It’s always worth finding out Earlier this year, the Care Inspectorate received a complaint from a woman whose mother…