Complaints Case Study

A valuable insight

Inspection volunteers are bringing a new perspective to care by working with Complaints team specialists The Care Inspectorate’s Complaints team is being boosted by a number of inspection volunteers who will accompany the regulator’s full-time inspectors on visits…

Checking care

Dealing with the challenges of multiple complaints within a short space of time can reduce the risk levels When the Care Inspectorate receives complaints, it must consider a range of criteria in deciding how best to respond….

The value of complaints

People often view ‘complaints’ in a negative light, but they play an important role in reassuring people that their loved ones are receiving the right quality of care. In an interesting case recently, a…