Complaints Case Study

Complaint resolved by working together

This complaint case study demonstrates where the Care Inspectorate’s new complaints process involving frontline and provider resolution has worked well. The complainant and the care provider have managed to maintain…

Time well spent

The use of inspection volunteers to assist the Care Inspectorate in its investigation of complaints at care services is being welcomed by people using the services and their relatives, as well as by the care…

Continuity of care

Complaint highlights the need for personal care plans to be agreed and followed Care at home services are a crucial way to help people live independently at home, but a small minority of people are being…