Category Archives: Complaints Case Study

Time well spent

The use of inspection volunteers to assist the Care Inspectorate in its investigation of complaints at care services is being welcomed by people using the services and their relatives, as well as by the care…

Continuity of care

Complaint highlights the need for personal care plans to be agreed and followed Care at home services are a crucial way to help people live independently at home, but a small minority of people are being…

A valuable insight

Inspection volunteers are bringing a new perspective to care by working with Complaints team specialists The Care Inspectorate’s Complaints team is being boosted by a number of inspection volunteers who will accompany the regulator’s full-time inspectors on visits…